Refund Policy
At Bullion Crafted, we understand that investing in precious metals is a significant decision, and we want you to feel confident in your purchases. Our refund policy is designed to provide you with clarity and assurance.
Eligibility for Refunds
Refunds can be requested within 30 days of the original purchase date. To be eligible for a refund, the following conditions must be met:
- The item must be in its original condition, unused and undamaged.
- The item must be accompanied by the original packaging and any included documentation.
How to Request a Refund
If you believe you are eligible for a refund, please follow these steps:
- Contact our customer service team at [email protected] to initiate the refund process.
- Provide your order number and details about the item you wish to return.
- Our team will guide you through the next steps, including obtaining a return shipping label if necessary.
Return Shipping Costs
Customers are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Processing Your Refund
Once we receive your returned item and verify its condition, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used during the purchase.
Contact Us
If you have any questions regarding our refund policy or need assistance, please don’t hesitate to reach out to us:
- Email: [email protected]
- Phone: (555) 123-4567
Thank you for choosing Bullion Crafted as your trusted partner in precious metals investment!